24/7 Support
That Never Sleeps
Round-the-clock expert assistance ensuring your HR operations never miss a beat. Real people, real solutions, anytime.
Multiple Ways to Get Help
Choose the support channel that works best for your situation. We're here however you need us.
Phone Support
Speak directly with our support team. Instant help for urgent issues.
Live Chat
Get real-time assistance through our instant messaging platform.
Email Support
Submit detailed queries and receive comprehensive documented responses.
Video Support
Schedule or start instant video calls for complex troubleshooting.
Support That Customers Love
See what our customers say about our support team.
"The support team resolved our payroll emergency at 2 AM on a Sunday. That's commitment you can't find elsewhere!"
Patricia Muthoni
Finance Director
Kenya Retail Group
"Their video support helped us implement the entire system in one afternoon. The training was exceptional."
Daniel Ochieng
IT Manager
Safari Logistics Ltd
"We switched from our previous provider mainly because of Fortune's superior support. Worth every penny!"
Susan Wanjiku
HR Manager
Tech Innovators Kenya
Frequently Asked Questions
Quick answers to common support questions.
?Is support really available 24/7?
Yes! We have support teams working in shifts around the clock, every day of the year including holidays. You can reach us via phone, chat, or email anytime.
?What is the average response time?
Phone and chat support is typically immediate. Email responses are usually within 2-4 hours. Premium support customers get 15-minute guaranteed response times.
?Do you offer support in multiple languages?
Yes! We offer support in English, Swahili, and several other Kenyan languages. Just let us know your preference when you contact us.
?Can I get help with implementation?
Absolutely! We offer free onboarding assistance for all customers. Premium customers get dedicated implementation specialists and custom training.
?What if I need emergency support?
We have a dedicated emergency hotline for critical issues like payroll failures or system outages. Premium customers get priority routing for all emergencies.
?Is there additional cost for support?
Standard support is included with all plans. Priority and Premium support tiers are available as add-ons with faster response times and dedicated resources.
Need Help Right Now?
Our support team is standing by. Get the help you need in minutes, not hours.